Call Center Agent Job Duties:

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

• Day to Day Typing / Office Work Assigned by Super visor.
• To Aid Supervisor for Daily Affairs.
• Receive Telephone Calls and Take Appointment for Supervisor for Client Meeting.
• Check of Admin Area Cleaning Day to Day.
• Assist for Raise of Supervisor Aid, And Office Use Stationery Requisition.
• Responsible for Maintaining School Records
• Initiating Request for Arrangement of Transport and Field Trips.
• Supervise Dispatching of Admin Mail.
• Help Those Client, and Visitors Who Wants to Meet with the managment.
• Keeping Record of Attendance and Leave Forms Etc.
• Responsible for Arrangement of Section Programs, Functions and Meetings.

Warid Telecom (Pakistan)

Job Title: Receptionist
Duration: 2 years
Job Descriptions:
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

OCS (M&P) Currier and Logistic

Job Title: Branch Assistant (Retail Depart.)
Duration: 6 Months
Job Descriptions:
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is functionable and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff