With over five years of experience in the financial services sector, I have developed a strong expertise in customer service, back office operations, and communication. My educational foundation in business administration was established with a BBA (Hons) degree from Shah Abdul Latif University, completed in January 2018. My professional journey includes a significant role as a Customer Service Officer at Advans Pakistan Microfinance Bank Ltd, where I honed my skills in handling customer inquiries and complaints with professionalism. Internships at Khushhali Microfinance Bank Ltd and Engro Fertilizer Limited provided me with valuable insights into banking operations. In my tenure as a Back Office Officer at Advans Pakistan Microfinance Bank Ltd, I was responsible for record maintenance, transaction management, and inter-departmental coordination. My proficiency in MS Office Suite aids in efficient data management and process improvement. Known for being detail-oriented and proactive, I strive for excellence in my work, quickly adapt to new challenges, and perform effectively under pressure. Currently, I am working at Bank Islami Pakistan Limited as a Customer Service Officer.
I am responsible for
One touch banking.
Outward clearing.
ATM replenishment/Reconciliation.
CIF creation/Maintenance.
Account opening/Maintenance.
Screening customers data/ Performing KYC.
Pay Order Issuance.
Cash handling.
Processing Remittances.
Bills collection at 1 Link platform.
Fees collection at Cash Management BankIslami CBS.
Cheque book/ATM Card Request processing/Activation.
I was responsible for:
Opening new accounts and verifying customers identity and eligibility using the bank system and policies.
Performing data quality checks and errors rectification for the data entered by the branches and other departments.
Posting and supervising GL and other financial transactions and reconciling the accounts and balances.
Monitoring centralized cheque clearing at inward at head office and outward at branch and verifying, clearing and handling cheques.
Placing cheque book orders to vendor and reconciling and reporting monthly data to finance department.
Handling loan insurance claims and reporting monthly data for insurance enrollment to vendor.
Reconciling and reporting daily and monthly data for alternate delivery channels.
Regularizing and verifying withholding tax deductions with FBR and posting and reversing entries related to taxation.
Managing branches stationery inventory and ordering stationery from vendors when needed.
Preparing and submitting various reports to finance department and vendors monthly and annually, such as financial statements, budgets, forecasts, reconciliations, commissions, invoices, etc.
Performing monthly tasdeeq of customer data with SBP eCIB database and loading customer data into eCIB system.
Monitoring gold auctions for defaulted gold loans and ensuring compliance with bank\\\'s policies and regulations.
Preparing all types of vouchers for recording transactions and ensuring proper authorization, stamping and filing.
Preparing requisitions for payments and expenses and cross-checking invoices with payments and expenses to ensure accuracy.
Maintaining filing records of all documents, vouchers, reports, etc.
as a customer service officer, I had a range of responsibilities that involve dealing with customers and their complaints, as well as ensuring compliance with anti-money laundering and credit information bureau regulations. Some of the tasks that I perform on a regular basis are:
Updating customer know-your-customer (KYC) documents and information in the system, as well as maintaining hard copies of the relevant records.
Updating customer data in the management information system (MIS), such as Orbit and CRM, to keep track of customer interactions and transactions.
Processing loan applications and disbursements, which involves analyzing and verifying customer data, creating and activating customer accounts, and creating chequebook orders in the core banking system.
Handling customer complaints in a professional and courteous manner, following the standard operating procedures and escalating the issues to the relevant authorities when necessary.
Acting as the operations manager (OM) in the absence of the branch OM, which requires overseeing the daily operations of the branch and supervising the staff.
Land Documents verification.
Searching Land Data on PLRA & Sindh Revenue Websites.
Maintaining Excel Sheet of work.
Got Basic Knowledge of Branch Structure & Functions.
Got Idea Basic of Account & Cheque Types.
Asisted Operations Staff.