خلاصہ

Seeking challenging position which effectively utilizes my skills and work dynamically towards the growth of an Organization which provides an environment where ethics and talent reign supreme, leading to personal and Professional growth. Exceptional communication skills and strong ability to lead teams through demanding situations.

پراجیکٹس

Microsoft Office Specialist

تجربہ

کمپنی کا لوگو
Business Development Officer
Telenor Pakistan
جنوری ۲۰۲۰ - دسمبر ۲۰۲۱ | Quetta, Pakistan

Works with the team on the delivery of different reports to the line manager on channel performance and support.Interacting with multiple business partners with in the business and prioritize work in line with the overall impact and current workload.Communicate and clearly work out with business partners the requirements for requests and the goals to be achieved with them.Involved in timely escalation of Network Complaints as well as sharing resolution details with the Sales Team.Involved in Franchise Documentation (Induction, Suspension, Termination)Worked on Commission Reporting/Tracking/Issue Resolution for all Sales Levels (Retail, Franchise, AM & RD)Conduct and arranged trainings for Franchise channel as per updated Business requirements.Identify growth opportunities in the business and propose actionable plans to leverage those growth opportunities.Provides backend support for BVS devices, operations & troubleshooting.

Working on BVS Devices throughout Balochistan, providing BVS Devices to the Region
Solving the problems of BVS devices as a Backend Support Team
Solving the problems of Retailers & Franchises throughout Balochistan
Reporting to BELT Managers Regional Manager & to Regional Head Quarters Karachi 
Email Drafting , Reports Sharing, Keeping All the record of BVS Stock in , Stock Out , Faulty BVS 
Mapping , FS Mapping 
Working on WEB Portals such as BVS Mapping & Issues & BVS Faulty Devices Reporting
Working on System Softwares such as Magic Box & Live Tracker

کمپنی کا لوگو
Security Officer
Telenor Pakistan
جنوری ۲۰۱۹ - دسمبر ۲۰۱۹ | Quetta, Pakistan


Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry.
Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.
Dealing with the guards , maintaining there Duty chart.
Weekly reports, weekly trainings based on safety , fire safety , weapon training , guard surveillance , security training.

کمپنی کا لوگو
Customer Relationship Manager
Telenor Pakistan
جولائی ۲۰۱۸ - دسمبر ۲۰۱۹ | Islamabad, Pakistan


Resolve customer complaints or answer customers questions regarding policies and procedures.
Supervise the work of office customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems.
Measure and assess customer and employee satisfaction. 
Working on Sales Targets as a Customer Relationship Manager.

کمپنی کا لوگو
Customer Relationship Officer
Telenor Pakistan
اگست ۲۰۱۷ - جون ۲۰۱۸ | Quetta, Pakistan

Telenor walking center, dealing with the customers regarding there issues such as sim replacement, MNP , ownership change achieving the monthly targets such as FCA , data sims , LS , dongle/wingle. And achieving the CSAT monthly report.

کمپنی کا لوگو
Volunteer
BUITEMS
جنوری ۲۰۱٦ - دسمبر ۲۰۱۷ | Quetta, Pakistan


MICROSOFT IMAGINE CUP NATIONAL FINALIST (2017).
ATTENDED A NUMBER OF SESSIONS CONDUCTED BY MICROSOFT PAKISTAN UNDER HEC & MICROSOFT.
EDUCATIONAL ALLIANCE & MSP PROGRAM LIKE WINDOWS AZURE.
CERTIFICATION IN MOS (WORD)
ATTENDED NUMBER OF WORKSHOPS ON ANDROID DEVELOPMENT.
ATTENDED NUMBER OF WORKSHOPS CONDUCTED BY ACM.

ARRANGED NUMBER OF WORKSHOPS AND SEMINARS FOR STUDENTS.  VOULNTEERED MANY EDUCATIONAL EVENTS.
Studied (CCNA) CISCO CERTIFIED NETWORK ASSOCIATE)

کمپنی کا لوگو
Intern
Pakistan Broadcasting Coorporation
فروری ۲۰۱۵ - فروری ۲۰۱۵ | Quetta, Pakistan


1-month Internship in RADIO PAKISTAN (QUETTA)
Examine the working of Master Control Room.
Setting the panel for communication connectivity.

تعلیم

University of Balochistan
ماسٹرز, ماسٹرز ان آرٹس, M.A‎
International Relations
درجہ A
2020
University of Balochistan
بیچلرز, بیچلرز ان آرٹس, B.A‎
Sociology
درجہ A
2018
Balochistan University of Information Technology and Management Sciences
بیچلرز, بیچلرز ان سائنس, BS Information Technology‎
Information Technology
درجہ A
2017

پیشہ ورانہ مہارتیں

ماہر Accounts Management Skllis
ماہر Administration Skills
ماہر Audit & Investigations
ماہر Branch Banking
ماہر Branch Operations Management
متوسط Business Development
متوسط Business Performance Management
ماہر Client Relationship Management
ماہر Communication and Interpersonal Skills
ماہر Computer Proficient
ماہر Configuration Switches
متوسط Configuring Software
ماہر Cooordination Skills
ماہر Coordination Skilla
ماہر Credit Proposals
متوسط CRM Command
ماہر Data Comparison
ماہر Data Management
ماہر Data Management Skills
ماہر Data Operations
ماہر Digital Applications Command
متوسط Drafting Skills
ماہر Emotional Intelligence and Resilience
متوسط Financial Analysis
ماہر Financial Management Skills
متوسط Fleet Management
ماہر Fluent Written & Spoken English
ماہر God Communication Skills
ماہر Industry Risk Analysis
ماہر Interpersonal Skills
ماہر Inventory Planning Skills
ماہر Inventory Valuation
ماہر IT Management Skills
متوسط KPI Implementation
متوسط Lead Generation
ماہر Management Skills 
ماہر Market Commercial and SME Banking Products
ماہر Microsoft Excel
متوسط Microsoft Office 1
ماہر Monitoring
ماہر Monitoring Reports
ماہر MS Office Skills
ماہر Negotiation Skills
ماہر Portfolio
ماہر Pressure Handling
ماہر Quality Control Cutting
متوسط Record Keeping
ماہر Record Maintenance
ماہر Relationships
ماہر Report Generation

زبانیں

متوسط اردو
متوسط انگریزی