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خلاصہ
I am self-motivated and energetic sales person having good communication skills with experience of retail sales & branch less banking.
Good understanding of the retail market, team management with a key focus on customer services.
Business Development, Sales and Client Relationship Management
Hardworking, with good interpersonal skills
Mature approach to work in high pressure environments for win win situations.
I have 6 years Business Development and Relationship Management, including some of the largest telecom organizations and a consultants firm.retail sales in Telecommunication & Financial services (branch less banking).
Currently I am working with (HBL Konnect)which is famous as trend setter in Branch less banking industry & pioneer in Pakistan for branch less banking.
HBL Konnect launched the Bachat Bundle services, Domestic Remitance
In my current assignment I am managing looking the 2 different kind of business,
(BISP, Financial Service).
Financial Services (Konnect leader of branch less banking industry in Pakistan).
Also managing the team of
4 Franchisee/Sub Franchisee,
4 S&D Managers (Sales & Distribution Managers).
4 CRMs (Customer Relation Ship Managers).
12 CROs (Customer Relation Ship Officers).
3 FS BDOs (Financial Services Business Development Officers).
22 RSOs (Route Sales Officers).
500 retailer's base with 45 million Financial Services business in 3 clusters.
تجربہ
Zonal Manager
I am in-charge of HYDERABAD to handle (financial Services HBL) operations of 3 franchises in Territory along with 10 team members. My core responsibilities includes end to end Territories franchise management of the Financial Services. Konnect by HBL is a unique product which offers mobile banking services via Bio Metric infrastructure. My current role encompasses responsibilities of execution of Konnect by Hbl plan over Territory, Design Trade promos, Sales Management, Develop processes, fraud management, Training, Cash management, implementation of banking regulations over the channel, Analysis of sales trend, customer services index, cash flow, manpower, Analyzing overall Sales & Service (franchises) data & key performance indicator and responsibility of achieving targets of (DR, UBP,Retailer Induction, customer loyalty)
Major Responsibilities Performing Major role in assisting Sales team to take all necessary actions for developing of Mobile Financial Services in Territory. Regular analysis of channel ROI, Commissions and investments. Managing and developing distribution/retail channel for Konnectbusiness.
Responsible of FS, Target Achievement and growth Responsible for Training and coaching in the Territory for all team members and franchise Managing retail channel and handling complaints for smooth operations Responsible retailers sales targets Managing all mapping and distribution issues of retail Having responsibility to maintain float at franchise and retail level Responsible of retail and franchise branding having separate budget Leading and developing team members for next level Formulate financial services strategy for channel in Territory in light of organization goals/ vision and future planning
Area Retail Manager
• Planning & Monitoring Monthly sales targets, Recharge, MNP, Sims Sales.
• Managing Distribution and retail houses of franchises.
• Monitoring day to day secondary sales of the territory
• Monitoring and evaluating Distribution Module and daily results of franchises l
• Involving marketing activities, like branding, shop fascia.
• Managing franchise staff S&D managers and RSOs.
• Managing franchise staff CRM and CROs.
• Managing MNP Team and targets of area
• Managing overall profitability of Franchisee
• Looking more than 2200 retailers in given area
• Involved in making different Trade marketing activities
• Planning, development, and build trade relationship in the territory.
• Accountable for delivering visibility targets of the territory.
• Responsible for communicating the promos of the company to trade market and franchisee staff.
Area Sales Manager
Supervision of Business Development Officer &
Supervision of Financial Services BDEs.
GSM Sales Target Achievement of Cluster
Monitoring of Financial services/branch-less banking SOPs at retail/distribution channel.
Open eye on the market for competitor’s activities and prepare the counter-strategies to meet the desired results.
Ensure the adherence to Company Policies and procedures
Ensure the availability and Visibility of Company brands.
Preparation of Campaigns & promos for retailer’s engagement as per market norms.
Effective utilization of Company resources (Campaigns, Merchandisers, Budgets)
