Customer service team targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

As a job, I am responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

Skilled in social media and able to communicate information about our products/services online effectively (e.g. social media and forums)
Work trade shows as a spokesperson for our company
Network and gain the trust of potential customers and partners
Understand our products and services; fully inform potential customers
Utilize word-of-mouth marketing techniques, such as referral incentive programs
Use analysis skills and preference tracking to suggest advertising and positioning concepts
Provide feedback to the marketing and product departments regarding customers’ insights and questions
Track and generate reports on competitors’ marketing activities

Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback