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خلاصہ
Deployment of Active Directory, File server at NIIAP (New Islamabad International Airport) premises.
Use creation, polices implementation memory quota assignment.
Develop Airport operational control center (AOCC) environment and manage its connectivity with all integrated systems of Airport.
Develop Permanent Testing Training Facility (PTTF) environment and manage its connectivity with all integrated systems of Airport.
Facility provisioning including installing racks, setting up power, installing ethernet, fiber and console cabling.
Mounting of Huawei Ocean Store 6800 (SAN Storage) hardware in Huawei racks with connectivity of SAS and FC Cable.
Mounting of CHASSI E-9000, KVM Switches, FC Switches in Huawei racks.
Arrange Audio video conferencing using mix of Cisco/Polycom Huawei VC devices.
Performs installation Operating System (Windows, Linux (Redhat, Oracle, Ubuntu), and maintenance of application software.
Configuration installation of Oracle Database 11g.
Solving problems of whole north region related to IT level 1 remotely by using the internal software.
Troubleshoot users networks, equipment, software and services over the phone and with remote control technology.
Provide follow-up calls to ensure satisfactory issue resolution.
Generate reports which contains submissions and outcomes of issues catered remotely on daily basis.
Hardware and Software configuration IT support to the VIP Mobilink employees.
Manage, resolve and resolving issues logged in IT Helpdesk HP Service Manager application.
Make reports on weekly basis for the faulty IT assets of location.
Escalate complaints to second Level Support Teams like System Admin and Network Admin.
Update, closes and documents all incidents in HP Service Manger.
Coordination with different vendors over tel.
پراجیکٹس
تجربہ
Engineer Enterprise Service Desk
Enter Description
IT Support Specialist (USA Project)
Provide online support to USA clients(laptop, ipads, printers, portals, Accounts management).
IT Support Specialist
Deployment of Active Directory, File Server at PMD premises.
User creation, polices implementation & memory quota assignment.
Monitoring of Servers logs & confirm availability.
Performs installation Operating System (Windows, Linux (Redhat, Oracle, Ubuntu), and
maintenance of application software.
Provide follow-up calls to ensure satisfactory issue resolution.
Generate reports which contains submissions and outcomes of issues catered remotely on daily
basis. .
Escalate complaints to second Level Support Teams like System Admin and Network Admin.
Coordination with different vendor’s over telephone, meetings and emails regarding the hardware
issues faced by the users.
Lab Setup Engineeer
Support Engineer
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
