To Respond efficiently to customer inquiries via the digital live chat/email program with accurate information


Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions


Providing information to customers for company products and services


Work with management for customer service initiatives and continuous quality improvement.

To handle a maximum number of calls as per the defined criteria by CCE management.
To increase the IVR utilization as per the defined goals.
To log queries/ complaints in the Complaint Management System.
To ensure that he/she is updated on all latest product, policy information.
To ensure that uses the system of knowledge to advantage for this on an ongoing basis.
Meets all service standards and indicators of courtesy and accuracy.
To convert opportunities of cross sell to enhance and deepen customer relations.
To provide service and perform transactions over the Phone as per customer request.Identify potential customer opportunity to deepen customer relationships (cross –selling).
Try and conclude customer queries within the average handling time.
Achieve established standard for call handling quality, productivity and availability.
Managing customer expectations of high service.

Manage office supplies stock and place orders.
Prepare regular reports on expenses and office budgets.
Maintain and update company databases.
Organize a filing system for important and confidential company documents.
Answer queries by employees and clients.
Update office policies as needed.
Maintain a company calendar and schedule appointments.
Book meeting rooms as required.