Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures
 Ensure operational integrity and compliance for the entire branch, including both sales and service functions
 Accountable to meet all assigned sales, customer service, and sales activity goals by executing a model branch day schedule that includes outbound phone contact to customers and prospects, in branch and out of branch sales activities, other sales activities as directed
 Develop and deepen customer relationships by providing outstanding customer service following specific service behaviours, demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
 Manage operational responsibilities that include the vault cash, custodial responsibility for the branch's ATM, completing audits and other operational control measures
 Handles large amounts of cash in an organized, timely and accurate fashion
 Monitor, identify, and work with management to improve performance concerns
 Provide the teller staff with the appropriate amount of guidance with difficult transactions, maintain teller difference records, and keep Tellers abreast of new policies and procedures
 Provide on the job training of new Tellers
 Perform monthly and weekly reports to verify controls are in place and executed, inclusive of Branch audit

• New Account opening Dormant Activation.
• Input of Account opening data. Well versed of Islamic products
• Online and local transfer of Cheque. Solving issues of customer with flawless services
• Handle Inward /Outward Normal clearing, Intercity clearing and same day clearing.
• ATM related matter. Input of application and issuance of ATM pin.
• Stop payment Issuance of bank statement and certificates.
• Daily Branch Activities and Reports. Issuance of certificates.
• Issuance of Cheque books. Incharge if Admin, IT & Service Quality Department

• Preparation of Daily Cash Book.
• Maintenance Account Payable, Account Receivable and Procurement
• Manage Daily Receipt and Payment.
• Prepare Payroll and its Distribution
• Manage Bank Accounts and Reconciliation.
• Prepare Patient Record and Medical Claims.
• Manage other administration Matters