خلاصہ

Highly motivated Operations professional with 15 years of experience in customer support, relationship management, quality assurance, and leadership roles. Proven ability to excel in management and leadership, including HRM, rostering, payroll, performance appraisals, and stock management (FIFO/FEFO). Skilled in data analysis, presentation creation (PowerPoint/Newsletter design), and proficient in MS Office Suite (Excel, Word, PowerPoint) with strong graphics design capabilities.

تجربہ

کمپنی کا لوگو
ZONAL MANAGER OPERATIONS
SIEHS
مئی ۲۰۲۳ - موجودہ | Karachi, Pakistan

کمپنی کا لوگو
Station Manager Operations
SIEHS(Sindh Integrated Emergency & Health Services)
جولائی ۲۰۱٦ - اپریل ۲۰۲۳ | Karachi, Pakistan

Management & Leadership in operations with HRM mangement including Rostering, Payroll, overtime and appraisals. Stock Management , FIFO ,FEFO,LIFO.Weekly ,Monthly analysis Reports presentation and newsletter circulation.

کمپنی کا لوگو
Performance Monitoring & Evaluation Cum Trainer
The Aman Foundation
نومبر ۲۰۱۳ - جولائی ۲۰۱٦ | Karachi, Pakistan

Monitoring & Evaluations,Training,SOPs making & implementation.

کمپنی کا لوگو
Emergence Medical Dispatcher
The Aman Foundation
جون ۲۰۱۱ - نومبر ۲۰۱۳ | Karachi, Pakistan

Customer Services, Triage, Dispatching & Tracking

کمپنی کا لوگو
Customer Service Executive
The Resource Group TRG
اپریل ۲۰۰۹ - اپریل ۲۰۱۱ | Karachi, Pakistan

Customer Services , Complain Management, Product Promotions

کمپنی کا لوگو
Customers Service Representative
The Cupola Group
مئی ۲۰۰۸ - مئی ۲۰۰۹ | Karachi, Pakistan

Customer Services and complains management

تعلیم

Iqra University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA HRM‎
Human Resource Management
CGPA 3.0/4
2023
University of Karachi
بیچلرز, BSc, BSc‎
Chemistry, Physics, Matjhematics
2008
Power 2000 Computer Institute
سرٹیفیکیشن, GRAPHICS DESIGNING‎
مکمل
2007
Graphics Channel
مختصر کورس, Graphics Design‎
Graphics Designing And Editing
مکمل
2006

پیشہ ورانہ مہارتیں

ابتدائی Analytical Skills
ابتدائی Budgeting
متوسط Communication Skills
ماہر Computer Knowledge
ابتدائی Cooordination Skills
ابتدائی Data Analysis
ابتدائی Financial Reporting
ابتدائی Interpersonal Skills
ماہر MS Excel
ماہر MS Office
ماہر Operations Management
ماہر Photo Editing
متوسط Presentation Skills
متوسط Rack Designing
ماہر Record Keeping
ابتدائی Security Principles
ماہر Structural Draft
ماہر Trainer
ابتدائی Unreal and Blender

زبانیں

ابتدائی سندھی
ابتدائی پنجابی
ماہر اردو
ماہر انگریزی