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Leading, motivating, and supporting a large team within a time-sensitive and
demanding environment, including career development plans for all direct reports
and problem resolutions. Managing data collection for updating operations metrics
to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver
excellent customer services. Partner with cross-functional teams to improve
proprietary tools and systems. Work closely with legal and safety departments to
ensure that activities remain compliant. Oversee materials and inventory. Conduct
budget reviews and report cost plans to upper management

Working as an MIS analyst/ portfolio analyst. Looking after operation matters,
Including HR, IT, payment posting, fuel, and performances throughout the country.
Preparing reports for internal and external authorities, including but not limited to
Head Office, President Office, and State Bank of Pakistan. Making Policies, drafting
letters, and reconciling portfolios with finance and other departments.

Identifying the potential customer and then converting it into a sale.
Cold Calling and scrutinizing potential prospects.
Making warm transfers to the client directly in US
Making sure that all the pre-sales requirements are fulfilled.
Scheduling the appointment of the customer with the available company’s technician.
Tending to customer needs in a timely manner.
Making sure that all the SOPs of the organization are followed.

Supported operations by supervising staff; planning, organizing, tracking budget expenses, staffing, quality
management, managing processes, communication processes, disciplining employees, motivating others,
promoting process improvement and implementing administrative systems. Administering more than 13
branches .
Independently managed as Project Manager for one of Pakistan’s largest campus of Headstart School Pvt
Ltd, at ChakShahzad Islamabad, performing duties as Manager of Administration department.

As a Senior Sales Executive I was assigned a team consisting of 7 people, My major responsibilities were:
Making sure that the sales target designed by the company is met.
Motivating the team members to keep them on track.
Providing Quotation and making sure that the software addresses all the needs of the customer in timely
manner.
Making Sure that, after sale services are provided to customers upon satisfactory level.
Was awarded the Gold Ambassador award from the company.
Making sure that all the sales target are met in the prescribed time, Also to increase sales by implementing
different approach for sales and marketing.

As a customer care executive. I was working in Ufone on a third party contract By HTA
My majr responsibilty was to address the quarries of the customer in the minimum time .
Retaining the customers
Upselling the product and services offered by the company

Provided office services by implementing administrative systems, procedures, policies, and monitoring
administrative projects. Maintained workflow by studying methods; implementing cost reductions; and
developing reporting procedures.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems,
forms control, office layout, and budgetary and personnel.
Assisted the manager administration in timely production and delivery of the final product while keeping
the record of the machine maintenance to avoid any malfunctioning during production.

Administered all import and export of goods and supervised the delivery of all goods to various
geographical locations efficiently.
Supervised the handling of all goods and ensured safety in all transportation and designed cost effective
methods for same, also analyzed the best means of transport for all products as per customer requirement in
coordination with the senior management.
Maintained subject matter expertise in all import and export operations, evaluated all company businesses
and provided required classification for same.
Collaborated with senior management and ensure compliance to all trade regulations and changes.
Provided training sessions to all company employees for all import processes.
Performed all internal and external audits and perform required prior disclosures for all processes and
supervised efficient working of all external agents such as freight forwarders and customer brokers.
Monitored implementation of all department operations and ensure compliance to all regulations for
department and subsidiaries and adhere to all standards for import and export goods and establish all targets
and streamline processes to incorporate all government regulations.