Digital transformation
Infrastructure Management
Process efficiency improvement
Training and development
Strategy planning
Growth planning
Data Analysis
Customer Success Processes
Policy Making
CRM management
Customer Service Process QA

Portfolio Reporting and Analysis
Key account management (Enterprise level)
Business Development
Business Analysis vs offered products
Client retention
Churn control
Training
Upsell
Client Onboarding
Team management.
Process improvement
Price negotiation
Solution planning per clients' business model

This is a US based Debt collection agency. I lead its Gulf Financial Unit as Senior Manager. My core responsibility included Client relations, customer escalations, team management and training


Business Management
Business development
Collections
Reporting
Client Relations
Research
B2B Sales

Working as a Program Administrator I was responsible for ensuring the successful running of the complete operation by leading the team of 18 members admin team. This involves ensuring that teams have a sound awareness of the complete program and its limitations.Key responsibilities include Managed all program related correspondence within and outside the organization. Maintained records all incoming and out-going letters and documents, related to funding and bidding. Worked in accordance to advice from Executive Director on relevant issues and tend to the information/inquiries sought. Perfromed as a bridge between regional staff and leading body, by Conveying all the required instructions and policies of the organization. Monitored administrative aspects of the regional office/staff and evaluated discipline and punctuality of the staff to the assigned tasks. Ensured the maintenance of attendance register in office and also confirmed staff attendance level in the field. Supervised the procurement work, related to purchase of furniture, office equipment, computers, vehicles/motorbikes/bicycles, air conditioner and miscellaneous. Negotiated services agreements with vendors. Ensured all the records / accounts / financial transactions are booked before the audit commencement. Ensured to submit the financial report to the finance manager for compilation, review and onwards submission to the donor. Looked after administrative affairs of the Office. Ensured cordial relation with the admin department and the audit department of the donor agency. Any other task assign by the supervisor.

Export Company
Major Products
PALM OIL
PALM KERNEL CAKE

Duties,
Business Development
Planning
Forecasts
Client Relation management

Construction Company | Working under charter of UNDP (Afghanistan Rehabilitation Program)

Proposal Writing with BOQs
BID assessment
Project assessment
Client relation Management
Vendor relation management
Site monitoring
Presentations
Business Development

This was a logistics and general order supplying company. My main duties included the following.

Operations Management
Administrative tasks
Business Development
Stock management

Worked as TSR/Sale Closer/ Verifier on Canadian and british Projects. Rogers Wireless, Bell Canada, Fido and Solo, Duct Cleaning Services.

This company was a Desighn studio.

Marketing
Graphic and Web Designing
Corporate ID development
Vehicle Printing
Sign boards and Marketing material designing