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خلاصہ
Highly experienced IT Manager with over 20 years of expertise in driving operational efficiency, technology leadership, and cost savings. Proven track record in increasing productivity (e.g., 25% improvement in a Sr. System Support Engineer role), optimizing processes (e.g., 45% improvement in support metrics), and implementing innovative IT solutions (e.g., 15% conversion rate increase). Skilled in ITIL, ITSM, cloud computing, data analytics, e-commerce operations, and team management. Adept at managing IT projects, service delivery, and leading cross-functional teams to meet organizational goals.
پراجیکٹس
تجربہ
IT & ECOMMERCE MANAGER
· Led e-commerce operations, achieving a 15% increase in conversion rates and a 20% boost in online sales.
· Optimized supply chain logistics, ensuring timely delivery and reducing inventory delays by 25%.
· Managed international trade, using Letters of Credit (LCs) to streamline import/export processes.
· Spearheaded digital marketing campaigns, improving online visibility and driving 30% sales growth.
· Analyzed customer data trends to fine-tune marketing strategies, leading to higher engagement.
· Led and mentored a team of 10 e-commerce professionals, ensuring efficient day-to-day operations.
TESTING AND SERVICE TRANSITION MANAGER
Designed service management frameworks and technical training programs for IT services.
Conducted service management testing to ensure readiness for deployment.
Developed transition documentation for support teams, ensuring smooth handover to operations.
Provided hyper-care support post-deployment, resolving 98% of service issues within SLA.
SR. SYSTEM SUPPORT ENGINEER
· Managed network performance, ensuring 99.9% uptime for critical infrastructure.
· Administered security systems, backups, and servers for seamless IT operations.
· Developed and deployed custom applications, enhancing operational efficiency by 25%.
· Led cybersecurity initiatives, providing security training to over 100 employees.
· Implemented ITIL methodologies, improving incident management response time by 30%.
· Increased productivity by 45% through new support procedures and technical training programs.
System Engineer
Provided first-level technical support to end-users, resolving hardware, software, networking, and web application issues.
Supervised network switching and routing operations, ensuring network stability.
Assembled and installed desktop and notebook computers across Windows, Linux, and Mac systems.
Coordinated the installation of servers, LAN cables, and network printers for seamless operations.
Managed IT asset inventory, tracking and maintaining records of all equipment.
Achieved 99.8% SLA in resolving technical issues through a ticketing system.
Provided user training on new hardware and software functionalities.
IT Manager
• Managed network devices, workstations, and servers, improving system uptime by 20%.
• Supported contact center operations, optimizing predictive dialer parameters for better efficiency.
• Conducted market research for software solutions, leading to improved campaign success.
• Optimized company website for SEO, resulting in a 40% increase in web traffic.
IT Manager
· Led an IT team in deploying new technologies, enhancing system performance by 30%.
· Managed IT budgets, reducing operational costs by 20% through strategic procurement.
· Developed IT systems and databases, improving business processes and data access.
