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خلاصہ
A highly self-motivated individual with a Bachelor of Commerce with over seven years experience across a range of leadership & management roles within administrative support and fulfilment. My studies and recent career experience have supported me to effectively lead teams to meet and succeed in company KPIs and deliver impeccable services for clients.My experience with client management enables me to easily build new business relationships and optimize commercial opportunities, for both B2B and B2C.System & Softwares used Slack, Salesforce, Workplace, Lazada, LMS, Okta, Deliveryhero, Jira etc
پراجیکٹس
تجربہ
Senior Key Account Manager
Generate reports of findings to help commercial with making keydecisions.• Assist with the preparation for external face-to-face meetingsof the Account Management and Partner Care Teams, includingfurnishing of the onboarding training manual tailored-fit for aspecific partner.Work closely and proactively with the supply, Live Operations,Sales, Account Management and Content Teams in ensuring alltasks and requirements are both accurate and conducted in atimely way.• Coordinate with the IT Department in line with the gadgetinventory management.• Perform data analysis to ensure less technical cancellationsWork with other verticals and assist their operations of variousprojectsMaintain communication with courier service and partner serviceto maximize vendor satisfactionSchedule project deadlines and monitor progress.• Identify objectives of the company by analyzing feedback,observing consumers and collecting surveys..• Track and analyze reports to determine needed improvements.
Supervisor (Fleet & Cash Dept)
• Supervising 7 departments which include ( Inbound, Sorting,Dispatching, Outbound, Cash, Control Tower & Reverse process RTV).• Supervising all processes of daraz express ( Same Day) packages delivery in Jhelum city as well.• Monitoring the center's performance KPIs including on-timehandover, pickups, on-time deliveries, Delivery success rates,customer rejects, Hero's apputilization, Daily dispatch targets,and order backlogs within the region, while working processimprovements targeted at cost optimization, meeting KPIs andoverall success rate.• Monitoring the daily final/last mile and 3PL deliveries by using a fleet management solution (LOP) Logistics operations platform while coordinating with related departments such as the Sort Centres, Linehaul, acc, fulfillment & Transport teams, Customer Service, and the shops located throughout the region.• Weekly business review of the hub performance according to the set KPI's.• Payroll Preparation: Preparing payroll of hub employees ensuring data accuracy, adjustments & cross verification with the daily maintained record then submitted or forwarded to HR monthly for further process.o Hire, Train and manage a team of almost 25 to successfullyoversee the day-to-day last mile operations and maintenance of the newly launched city in Daraz, i.e. Jhelum, in terms ofpackage volume.o Successfully launched and managing the new hub in the Jhelum City,overseeing the requisitions and designing the workflow and layout of the hub.o Monitoring the Hub Performance including Success Rates,customer rejects within the region, while finding ways to improvethe service, reducing failed delivery attempts and overall successrate.o Monitoring the customer order backlog of the city, highlightingpackages with higheraging and fake attempts, and ensuring the teams prioritize them.
Clerk
Operations Manager
Dispatching and delivering of online orders
