Working as a IT Engineer in Technology Infrastructure Department with following Job Responsibilities:

 Complete Configuration, Installation and Support of Equipment in a Microsoft Windows environment to the specifications of Client Proposals.
 Training of new users
 Troubleshoot and resolve computer and Telephony related issues when contacted by clients by providing both on-site and Remote Support
 Managing Assigned Projects and Program components to deliver services in accordance with established objectives.
 Responding to inquiries from Staff, Administrators, Service Providers, Site Personnel and Outside Vendors to Provide Technical Assistance and Support
 Deployment & Troubleshooting of VOIP Client Applications (Eye Beam, 3CX, Soft Phone & Cisco Phones 7940,7960, Polycom)
 Deployment & Troubleshooting Axact Call Center Applications (i.e. CRM)
 Multimedia Presentations and Video Conferencing.
 Visiting to Chairman and COO and other VIP’s Home for Support

Responsibilities:
 Working In switching department where we manage the records of customer
 To manage local complaints of fiber with Optical network unit
 Resolving issues that come daily in the E1/T1 circuits Deployment of new cables
 Testing of link and managing report of issues faced in the deployment
 Working in WLL department and monitor the nodes and alarm which appear in the NMS
 Manage the teams and share details of site and update team about the alarm.

 Worked in Information Technology Department as Internee
 Where I learnt how to technology department works
 Diagnose Issues related to Software And Hardware
 Manage LAN infrastructure as an Internee