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خلاصہ
With a strong educational background and nearly 24 years of professional experience, I believe I am well-equipped to contribute to your team and help achieve the companys goals.
I hold a Masters degree in Human Resource Management with a CGPA of 3.5, along with an M.A. in English Linguistics Literature. Over the past 24 years, I have gained significant managerial experience across various reputable organizations, including Citibank, Beaconhouse School System, The City School, Aspire Group of colleges and the Government of Pakistan. I have also had the opportunity to work in the United Kingdom, which has enriched my global perspective.
My expertise spans across project management, relationship management, sales, business development, administration, marketing, people management, education management, franchise management, human resources, and training. I have been actively involved in several strategic initiatives, from design and planning to successful implementation.
Throughout my career, I have developed and honed key skills such as project initiation, leadership, team management, report and proposal writing, analytical thinking, negotiation, and corporate relationship management. Additionally, I am a proficient user of Microsoft Office tools and have extensive experience working with large teams, earning performance certificates along the way.
I am multilingual, fluent in Urdu, English (IELTS 7 Band), Pashto (Mother Tongue), and Punjabi (Brought Up in Punjab), and have pursued diploma courses in Arabic and French. My strong administrative and communication skills are complemented by a participatory learning approach, which I apply to my leadership and mentorship roles.
My extensive market exposure, particularly in the North Region of Pakistan (including KPK, FATA, GB, AJK, and Punjab), positions me as a valuable asset for any organization seeking to expand or strengthen its presence in these areas.
پراجیکٹس
تجربہ
Senior Relationship Manager
Regional Head
Director Sales
Project Manager
• Initiation of the project for launching of school of international level for a developing housing society
• Controlling of the overall project by bringing in best practices
• Resource management as per requirement
• Establishing delegation matrix and design the process flow of organization
• Monitoring all financial needs of the project
• Marketing and branding of the project
• Developing the rapport of the organization by relationship building
• Leading the team from front and an active consultant to ensure the maximum output.
Regional Manager Relationship & Sales (Marketing & Business Development) - North
• Overall responsible for North region’s portfolio of more than 130 branches situated in more than 32 cities for Relationship, Marketing, Sales, Education Management, Business development, Schools Management, Teams Management.
• Dealing with high level portfolio of investors.
• Allocating / selling of new franchises as well as ensuring smooth functioning of existing franchises.
• Over all Education Management and to make sure the smooth functioning of the Relationship, Sales, Marketing and Business development of North Region which includes KPK, FATA, FANA, AJK and Punjab.
• To maintain the relationship with Key clients – 250 plus campuses and to visit regularly for the brand management.
• To conduct market, demographic and competitive analysis to evaluate prospects to expand franchise network
• Effective Marketing of brand
• To generate feasibility studies in collaboration with existing and potential clients to develop self-sustained business
• To maintain the standards of the brands, Quality Assurance, and legal matters of North Region of Pakistan.
• Develop new areas of expansion
• To perform market analysis and implement standard marketing procedures
• To monitor performance of the team under supervision and capacity building
Assistant Manager- II
• Develop collection strategies to minimize "bad debt" portfolio loss
• Profitability of Consumer business
• Initiative to be taken for business development , improve operational
efficiency, cost reduction etc.
• Management of Team, to have fully motivated and vitally inspired players
• Customer Relationship at corporate and consumer levels
• To perform best for customer satisfaction
• Development need for staff aggressiveness in targets achievement
• Responsible for initial and ongoing training for all subordinate personnel
Manager Recovery
• Develop collection strategies to minimize "bad debt" portfolio loss
• Profitability of Consumer business
• Initiative to be taken for business development , improve operational efficiency, cost reduction etc.
• Management of Team, to have fully motivated and vitally inspired players
• Customer Relationship at corporate and consumer levels
• To perform best for customer satisfaction
• Development need for staff aggressiveness in targets achievement
• Responsible for initial and ongoing training for all subordinate personnel
Recovery Officer
• Recovery of bad debts of Citibank
• Responsible for handling accounts, settlement letters, settlement delegations.
• Daily correspondence with group Head and Manager, Control operations via phone and emails.
• Superb achievements in Recoveries and highly incentive achiever.
Security Officer
• Security Supervision
• Health & Safety
Assistant Administration
• Dealing with Administrative/HR relevant tasks of organization
• PA to Director General
• Report preparations
• Ensuring availability of required resources for organization
• Dealing with ACRs/annual appraisals
• Update and ensure the accuracy of the organization's databases
• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Forward incoming general e-mails to the appropriate staff member
• Forward voice mail from the general mailbox to the appropriate staff member
• Purchase, receive and store the office supplies ensuring that basic supplies are always available
• Code and file material according to the established procedures
• Update and ensure the accuracy of the organization's databases
