.Greet and assist customers in an engaging and professional manner.
.Answer all customer questions and promote sale of general items in the pharmacy.
.Be able to differentiate between products, helping customers to compare and contrast features.
.Conduct yourself in a professional manner and make every effort to close the sale.
.Handle all sale transactions with accuracy and balance with system at the end of shift.
.Receive and transfer Stock from/to Warehouse for new promotions and merchandise.
.Generate purchase orders (LPO’s) for shop orders, manual orders and return orders.
.Participate in stocking and merchandising to meet planned layout and attractive appearance.

Multiple Tasks & Responsibilities:
.Responsible to look after floor Cash & Clearing Operations, Accounts, service quality, admin and branch management.
.Responsible to comply with State Bank of Pakistan regulations and internal bank procedures and policies including AML/CFT laws and KYC adherence.
.Responsible to reply for Files Notes in compliance monitors and supervise KYC review and EDD.
.Responsible to handle Branch Expenses, Provisions, Branch affairs and Profit & Loss.
.Responsible to reconcile all GL heads of accounts, sundry and suspense accounts.
.Responsible to market Bank Products i-e Deposits, Loans, Autos and Bancassurance.
.Responsible to supervise credits cases (Consumer & SME) and trade especially imports transactions of branch clients.
.Responsible to provide excellent customer services on floor of branch providing resolution to clients queries complaints and suggestions.
Cash Department Incharge (CDI):
.Scrutinize and authorize cash, clearing and other non-financial vouchers of branch.
.Supervise and handle Foreign Currencies, Cheque Books, ATM Replenishment and Cash vault.
.Perform thorough check of all tellers transaction vouchers and match with teller activity report.
.Responsible to reply for files notes in compliance monitors being branch compliance officer.
.Responsible for monthly submission of Foreign Exchange Reports/ITRS to State Bank.
.Responsible to look after credits and advances (Consumer & SME) branch cases; initiate credit exposure, enhancement/renewal and monthly & quarterly exposure arrangements.
.Responsible perform trade (Imports) transactions for Open Account, Adv Payment as back up.
Officer Branch Operations (Account Opening):
.Supervision of clearing, cash and non financial vouchers as 3rd Authorizer.
.Responsible to open clients bank account and also deal with dormant accounts, amendments and other all operations related to accounts opening department.
.Coordinate with CASD division for timely opening of all accounts and follow up if any discrepancy.
.Educate and guide clients about web banking usage and handle/resolve related complaints.
.Review KYCs of dormant accounts on activation and performs EDD for high risk accounts.
.Coordinate & Conduct regular meetings with BM to discuss &resolve daily issues and plan for the day.
.Market and cross sell bank products both assets and liabilities to all walk in branch visiting customers
.Coordinate with DMOs to take over deposit portfolio and & strengthen customer relationships.

• Perform Clearing Local/Intercity/Same Day/OBC/PO/DD.
• Operational reporting of branch to BOM & cluster Manager.
• Supervision of Cash PKR & Foreign Currency.
• Assist corporate clients related to operational needs.
• Cash Management & Maintaining Cash limits as per insurance policy.
• ATM Replenishment and Reconciliation.
• Responsible to deal with Branch Petty Cash Expense related matters.
• Ensure audit recommendation and prudential rules are enforced & Periodical reporting to HO and State Bank of Pakistan.
• Deal with Foreign Inward and Outward Remittance LOBC/FOBC.
• Execution and Payment of Home Remittance (PRI).

• Cash vault/ strong room keys custodian.
• Pay Order, T.T, CDR & DD payment and issuance.
• Perform I/W and O/W Clearing.
• Handling Online Cash & Foreign Currency Payment and Receipt.
• Cash Management, Sale and purchase of Prize bonds and Monitoring & Maintaining Cash limits as per insurance policy.
• Ensure the operational requirements of the Utilities bills payment & Posting of Transfer Voucher.
• Ensure audit recommendation and prudential rules are enforced & Periodical reporting to HO and SBP
• Look after Admin & HR related matters of the branch.
• Preparation of IOMs, Tax Challans and other Expense related matters.
• Reconciliation & Balancing of ATM, Batches, Different GL of relevant head of accounts. (DD PO)
• Month End Balancing (Lockers,TDRs,POs etc)
Being Lockers Custodian, deals with locker account opening and maintenance.

.Implement & monitor the ‘Service Quality Program’ in North Region.
.Identify weaknesses, implement and manage ‘Continuous Process Improvement’ efforts in the region.
.Monthly compilation & analysis of ‘Internal Service Measures’ of North Region.
.Ensure smooth and effective ‘Complaint Management’ and an effective ‘Problem Resolution’ process in liaison with the concerned departments across the region.
.Manage and conduct training sessions in the region.
.Work as support segment in sorting out problems related to IT, Administration, Marketing and Centralize Operations Division.
.Conduct Monthly Service Meetings, Environmental Surveys and quality check report of the branches within the region.