• Daily E-mails
• Communication with Customer for the delivery and pick up of the shipments.
• Tracking of shipments and update to Customer.
• Get the confirmation of bill of lading from exporter / Shipper and fax it to the shipping line along with the seal numbers ( With required correction , if any)
• Follow up containers/shipments/ Air cargo status through co loader as well as shipping line/Air line.
• Co-ordination with customers & overseas agent.
• Sending the pre-alert of Consol/fcl /lcl /air for manifest purpose to agent / forwarder and shipping line with all supporting documents
• Follow up for the arrival from the respective lines
• Maintain accounts receivable and payable ledger
• Prepare monthly Receivable and Payable reports to the management
• Extra task given by company.

• Handle Customers queries & Complaints about Product from all over Pakistan through online soft wares
• Enter All data in online complaints software
• Resolved customer’s product issue through coordinate with Service Centers.
• Complete Follow up of all Customers Complaints.
• Made different reports on Excel for management.
• Made outbound calls to the customers of ready for delivery units & feed back

• Handle all Recoveries matters
• Made Reports of Receivables & clients Balances
• Follow up for Recoveries
• Deal with clients & resolve their quires
• Correspond with clients for balances or resolved any complain through phone & email

• Handle all accounts matter, P/Cash/Bank, A/c Receivable, A/c Payable, Staff Pay Rolls Etc,
• Maintained all office records, & handle all office matters,
• Made different Management Reports
• Made Schedule & arranged Meetings/Travel for Management