خلاصہ

Syed Toaha Moin
Cell 92-333-3469686
E-mail syed.toahagmail.com
Objective
To use my communication and analytical skills to contribute towards the growth and development of an
organization that focuses on a customer oriented strategy and challenges employees to achieve maximum
output.
Academic Qualifications
Year Degree Institution
2008 MBA Hamdard University Karachi
2005 Bs (Hons) BI Hamdard University Karachi
Primary Qualifications
Year Degree Institution
2001 HSc Public School Hyderabad
1998 SSc Public School Hyderabad
,
Experience
Habib Metro Bank Limited Mar 2019 till date
As Branch Manager
Job Responsibilities
Business Growth
Implement marketing strategies to maximize market share in deposits, advances and cross sell
initiatives in line with targets assigned from time to time
Develop new relations and strengthen existing relationship with valued clients to maximize business
and prevent attrition.
Ensure that all financial targets are met for the branch and assurance of cost controls and
maximization of revenue generation through good selling.
Train motivate all front-end staff to develop their technical core competencies. Lead them as
per sales plan for sales maximization.
To evaluate market and compete to grab maximum share of SME and trade business to meet
assigned budgeted targets while ensuring quality of business is not compromised
Operational Excellence
Periodical review of operational activities in light of audit exceptions and contribute to enforce the
internal control in operations as per the Bank SBP guidelines for achieving satisfactory audit rating,
develop and implement strategies for optimal resource utilization aligned with operating budget by
ensuring strict control measures.
Manage the implementation of high standards of quality service in order to retain existing customers,
develop new relations, and develop a customer friendly environment in the branch.
Ensure that sufficient internal controls, appropriate systems and procedures are firmly in place to
minimize chances of errors, frauds, forgeries and to ensure at least Satisfactory audit rating is
achieved by all the departments of the branch
People Management
To provide leadership, training and supervision to branch staff
Team engagement communication at all levels to motivate staff
Arrange monthly review meetings with branch staff for effective performance management
To efficiently utilize their skill set while directing their career path
To Evaluate staff to ascertain the training and development needs and accordingly nominate them
for appropriate courses in order to bridge skill gaps
Bank Alfalah Islamic October 2015 till March 2019
As Branch Manager (officiating) March 2018 till March 2019
Job Responsibilities
Achievement of periodic liabilities and asset sales target for bank and branch steady growth.
To attain satisfaction by providing excellent services to our valued customers.
Maintaining good long-term relationship with customers for retention, repeat business and referrals.
To maintain harmony, team work within staff to have excellent working environment.
Interdepartmental branch co-ordination for smooth transactions
Supervising branch operations and monitoring all activities in the branch to have proper checks and
balances.
Provide the quality and efficient services to customers. Responding to the customer enquiries and
updating them on important issues and acting as per their instructions.
Implement effective control and assess the branch to get best audit report/rating internally and SBP
Audit. Review timely and proper rectification of audit objections and non-repetition of the same.
Examines effective implementation of controls to nullify any possibility of frauds, forgeries and
operational losses.
Develop client relationships, business and understand their complex banking investment needs.
As Branch Operation Manager (Main Branch I.I Chundrigar Road) October 2015 till
March 2018
Job Responsibilities
1. Ensure the smooth running of branch operations according to our operational procedures manual
and under the umbrella of SBP guidelines.
2. To attain satisfaction by providing excellent services to our valued customers.
3. Authorization of Financial entries of Operations, Online transactions, CRM data and COIIs posted in
computer system.
4. Coordination with branches Head Office on matters related to Operations, Treasury, Credit
Administration, Trade Finance, Finance, Administration and Information Technology Department etc
5. Implementation of directives issued by Head Office
Meezan Bank Limited September 2010 till October 2015
As Branch Operation Manager
1. Ensure the smooth running of branch operations according to our operational procedures manual
and under the umbrella of SBP guidelines.
6. To attain satisfaction by providing excellent services to our valued customers.
7. Authorization of Financial entries of Operations, Online transactions, CRM data and COIIs posted in
computer system.
8. Coordination with branches Head Office on matters related to Operations, Treasury, Credit
Administration, Trade Finance, Finance, Administration and Information Technology Department etc
9. Implementation of directives issued by Head Office
United Bank Limited June 2005 till Sep 2010
As Customer Services Manager / Officer Grade II
Branch Operation Manager
Job Responsibilities
1. To minimize the operational risk through strict adherence to internal controls
2. Achieve the best audit rating through smooth branch operations as per banking
regulations, policies and procedures.
3. To ensure that service level agreements are being adhered
4. Responsible on DCFC (Departmental Control Functional Checklist).
5. Self Audit on all the activities under the Prudential Regulations of SBP.
6. To ensure policy procedure compliance and maintain effective control to prevent fraud and
forgery and aim for zero CCD/Audit exceptions.
7. Ensure implementation of all SBP Directives.
8. Ensure the maintenance of efficient turn-around time service standards to achieve maximum
customer satisfaction.
9. Responsible for proper maintenance of accounts, both receipts and payments, and to see that all
relevant records are maintained properly.
10. Keep a watch over the timely submission of the weekly/monthly reports.
Internship
Three weeks Internship in Technical Department of BREEZE NET
Eight weeks Internship in Corporate Accounts (Sales) Department of MOBILINK TELECOMMUNICATION
(PVT) LTD.
Achievements Projects
Topped in Potential Branch Manager Program
Participated in six days Advance Islamic Banking Course arranged by Meezan Bank Ltd.
Participated in training session Time Management held at Marriott, Karachi.
Participated in training session Improved coaching and counseling held at Marriott, Karachi.
Project of Assurance / evaluation of quality of communication of entire phone banking unit in the
year 2007.
Provided product training to the entire department and prepared all the product and training
manual. Also played a vital role in the launch of the product as conducted UAT as well.
Presently assigned (project) of monitoring call center performance and UATs / QATs of upcoming
solution and products.
Reference Available upon Request