خلاصہ

1. A Technical service provider & Project Management professional with more than 10 years of experience in, Telecommunication, Customer service and networks support, including 2 year work Abroad UAE. Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline/Target schedules. Effective communication /interpersonal skills and a team player; interact positively with a wide range of people, and establish relationships. Proactive and result oriented approach with broad exposure of, ⦁ Cisco Routers configuration,Cisco AP, ⦁ Cisco Switches, Power module ⦁ Rack 42U Cat-6 Rj 45 Module type ⦁ SFP,Patch Panels mounting ⦁ BNCC,CMS,CRM ⦁ Huawei, ZTE Optical Network Units and MSAG ⦁ MDF Alcatel,Seimens,Huawei,ZTE ⦁ Complaint Management ⦁ Technical Team Management ⦁ NOC,TAC coordination ⦁ Service Provisioning ⦁ Win back Customer ⦁ Churn Management ⦁ Trouble Shooting on call, field Fiber optic, Land Line, MM & BB ⦁ Desktop Support ⦁ Service analysis ⦁ VPN Corporate and LAN WAN Complete.