Hiring store sales and operation staff and overseeing other onboarding tasks based on the criteria agreed upon by senior management.Maintaining the store and overseeing daily store operations.Developed a business plan and sales strategy for the North Region (Islamabad, Rawalpindi & Peshawar) market that ensures attainment of company sales goals and profitability.Responsible for the performance and development of the sales staff.Initiating and coordinating the development of action plans to penetrate new markets.Assisting in the development and implementation of marketing plans as needed.Providing timely feedback to senior management regarding teams performance and sales insights.Maintaining accurate records of all pricings, sales, reports submitted by sales staff.Conducted staff trainings for improving their selling and customer service skills.

Managed, trained and motivated existing sales team to drive revenue growth.Developed and managed efficient distribution networks for sales.Developed efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team.Collected customer and market feedback and reporting the same to the organization.Monitored sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads.Uphold the company image to the highest standards.Performed other tasks assigned by management.

Oversaw day-to-day sales, monitored and forecasted to better understand the market.Performed essential functions like interviewing staff, performance reviews, as well as provided training programs to new retail staff.Reported on activities towards targets to the company directors.Handled the responsibilities of updating knowledge of market trends in the retail industry and monitored the competitors activities.Collaborated with other managers and key employees in sales and marketing department to achieve significant revenue goals.

Lead and managed a team of customer service agentsPlanned, assigned and monitored work tasks for optimum team efficiency.Performed quarterly staff performance evaluations.Developed staff training programs and reference manuals.Formulated and implemented customer service policies and procedures.Determined customer service requirements through surveys, focus groups and benchmarking best practices.Ensured the consistent achievement of customer service levels and standards.Resolved escalated customer service issues.

Directed and supervised associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Promoted customer service by ensuring associates are greeting and assisting customers responds to customer inquiries and complaints in a professional and timely manner.Maintained a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.Monitored associate sales activities and productivity acknowledges and communicates performance to associates motivates and trains associates to achieve full potential.

Managed the general operations of the store ensuring that the store is in working order and adequately supplied to ensure safe and efficient operations. Established sales goals manage budgets devise sales forecasts consistently maximizing sales and profitsEvaluated competition by visiting competing stores gathering information such as style, quality, and prices of competitive merchandise.Attracted customers by originating display ideas following display suggestions or schedules constructing or assembling prefabricated display properties producing merchandise displays in windows and showcases, and on the sales floor.Maintained a safe and clean store environmentContributed to team effort by accomplishing related results as needed.