 Human Resource: • Supports Operations by supervising staff, implementing administrative system, enhancing Human Resource, evaluating employee relations and practices. • Maintains Human Resource records by recording new hires, transfers, termination/resigned, change in job classification, tracking vacation, sick and personal time along with maintaining job descriptions for all positions, • Ensuring monitoring of employee work results and to provide necessary guidelines to work efficiently and effectively, making employees recognized that would impact on their performance appraisals. • Documents human resources actions by completing forms, reports, logs, and records. • Handling Time Office, manage enrolling access on control system and maintaining attendance on Bio metric System & leave records. • Support in Policy & Process formulation & implementation. • Administer and ensure timely completion the Performance Appraisal Assessment for employees on a yearly basis. • Act as a central point of reference for internal and external queries, ensuring that messages are recorded and reported on in a timely manner, including contact with staff and managers • Responsible for Maintenance of HR files, Audit of personal files. • Maintains the records of the employee by maintaining their personal file. • Issue Offer Letters, Appointment Letters, Transfer Letters & Confirmation Letters.  Administration: • Supervise and manage all day-to-day office administrative activities. • Maintains workflow by analyzing the equipment need and implementing cost reductions, resolving administrative problems with better identified solutions. • Take care of Repair maintenance of office equipment’s and office premises • Supervise security guards and keep the track on all the security checks for the benefit of the organization. • Vendor Management, coordinating with admin officer for maintenance of systems related to Housekeeping. • Prepare various MIS.

Major Responsibilities:
. To coordinate with store for technical accessories and instruments.
. To keep record of the material used in the departments.
. To solve major complaints related to the department operations.
. To manage physical audit
. To plan and manage medical administration operations and programs to support the patient care process
. Oversee Medical Administration Services resources (e.g., staff, budget and space)
. Implement quality control and productivity improvements
. Process insurance forms, prepare reports

Major Responsibilities:
. Overall management of banking operations i.e. compliance with Bank’s policies and procedures for smooth conduct of Operations efficiently and consistently, cash management, agent due diligence, creating SOPs and Process flow aligned with the bank and SBP regulatory framework.
. Ensure compliance with Bank’s policies and procedures
. Exercise effective control over cash flows/Agent Cash liquidity/ Cash management along with daily monitoring and reporting to Finance and treasury department against funds holding in the Correspondents Banks.
. Ensure proper record and reconciliation is carried out as per laid down processes on regular basis of account which are under the domain of Branch less Banking.
. Responsible for account opening process of Level 0,1,2,3 accounts.
. To ensure that all physical accounts opening forms processed in the unit are balanced as per system reports and proper recording keeping is being carried out under dual control.
. Investigate and resolve customer complaints and inquiries as per defined standards highlighted by the distribution channel, SRs and other departments with the view that all the KPIs relating to service delivery are maintained at all times.
. Implementation of process related to Mobile Banking Products and Services.
. Identify bottle neck in process flows and product for effectiveness.
. Take ownership of compliance, Audit and self-assessment functions including rectification of all discrepancies. Ensure preparedness of the unit/segment for review and audit by internal/external/SBP Auditors.
. Ensure coaching/training of staff for improved performance.
. Timely and accurate preparation/submission of all returns including KRIs (Key Risk Indicators), Finance, SBP and others regulators.