• Handling of all Pakistan samples, materials of inbound and outbound logistics of Excel Labs
• To deal all the administrative task relating to Vehicle Management
• Fleet management of bike riders/drivers in Rawalpindi & Islamabad Region
• Smooth Operation material handling
• Regular Visits to check proper SOP/procedures follow up
• Weekly Duty Roster management of Logistics Staff
• Vehicle maintenance as per SOP
• Petty Cash handling for routine operations
• Dealing with vendors as per requirement
• Leave Record management of Drivers & Bike Riders

Assist Manager VCare in performing daily operational, administrational, and financial activities.
Ensure fast and accurate patient service at all times and solve patient problems efficiently.
Resolve patient issues and provide relevant support to staff in resolving patient complaints to ensure the healthcare standards.
Establish a collaborative working relationship with clinicians, diagnostic and support services to facilitate the timely delivery of patient care.
Participate in establishing standards of care with staff and in monitoring the delivery of care according to established standards.
Responsible to meet potential organizations/individuals to bring in business.
Ensure to complete all tasks related to all marketing activities.
Coordinate with other departments in the development of systems to achieve maximum efficiency in patient care.
Develop/Review policies and procedures for the department.
Prepare and analyze KPIs for the department.
Monitor teams call recording and minutes for quality check.
Ensure periodic trainings of all stakeholders.
Maintain confidentiality of patient’s information and participate in quality assurance and improvement activities.
Any other task assigned by the management.

• To provide resources for training program
• To conduct training as per schedule.
• To recruit the employees as per procedure.
• Supervising activities of all the issues pertaining recruitment and training program.
• Developing training need assessment and implementing this program in De Mass School
• Evaluating training program and maintaining record.

• To check customer’s satisfaction level at all levels.
• Customer Complaint lodging; Complaint handling; Resolution and feedback via telephone; email; face to face.
• Customer Response Checking procedure and solution based on TAT.
• Service Quality Monitoring (SQM) on daily; weekly and monthly basis.
• Weak areas identification based on employee’s performance on monthly basis.
• Analysis of weak areas and Customer Analysis to enhance customer flow and retention strategies with implementation. (Product wise, Zone wise, Fault wise etc)
• To find out reasons of unhappy customer, develop and implement strategies to win those customers back.
• Weekly and monthly reporting to Head office as per procedure. (SQM, SMS)
• Dashboard presentation on monthly basis.
• Training of staff members on hard and soft skills

• Performing/ monitoring overall day-to-day operational activities.
• Activities includes Account Opening, Cheque Book Issuance, Remittance/ Funds Transfer, other funds remitting services, cross selling of other consumer products like Cash Line, Business Line, UBL Wiz Card, handling deceased cases and much more.
• Preparation of Financial documents like P& L statements, Inventory Management, Fuel Consumption reports and their reporting on quarterly, basis to Regional Head office.
• Implementation of structural change in UBL overall operational structure by the name (PROXIMA) i.e. leading towards the best, staff training & provision of technical support regarding IT related issues for eradication of communication path breakdown.
• Customer Relationship management and Enhancement in Service Delivery
• Coach and mentor branch service staff identifying & addressing their training needs.