خلاصہ

Resourceful Banking professional, well versed in the workings of the financial market and customer care to successfully manage a portfolio of consisting of high income clients. Seeking a challenging position at a reputable financial institution that allows for further career growth.

تجربہ

کمپنی کا لوگو
Credit Administrator Officer (CAO)
Khushhali Microfinance Bank Limited
فروری ۲۰۲۴ - موجودہ | Jauharabad, Pakistan

Review loan requests and compliance.
Assess client's financial status.
Evaluate creditworthiness and risks.
Collateral documentation.
Evaluation of collateral securities in accordance with credit approval.
Insure save keeping of credit securities of documentation.
Completion of pre disbursement formalities in line with credit administration
and operational procedure.
Contact clients to gather financial data and documentation.
Analyze risks and approve or reject loan requests.
Calculate financial ratios
Set up payment plans.
Insure compliance and credit policies.

کمپنی کا لوگو
Customer Service Officer
Khushhali Microfinance Bank Limited
جولائی ۲۰۲۳ - فروری ۲۰۲۴ | Jauharabad, Pakistan

Providing exceptional customer service: Ensuring that all customer inquiries, requests, and concerns are addressed promptly and effectively to enhance customer satisfaction and loyalty.

Assisting customers with account services: Opening new accounts, processing account transactions,
updating customer information, and resolving account-related issues in compliance with bank policies and regulations.

Promoting bank products and services: Educating customers about the bank's products and services,
including deposit accounts, loans, credit cards, and investment options, and cross-selling relevant
products to meet their financial needs.

Resolving customer complaints: Addressing and resolving customer complaints and escalations in a timely and professional manner to ensure a positive resolution and maintain customer satisfaction.

Providing financial guidance and assistance: Assisting customers with basic financial inquiries, such as account balances, transaction history, interest rates, and loan eligibility criteria, and guiding them on financial management best practices.

Maintaining customer records: Updating and maintaining accurate customer records, documentation, and transaction logs in the bank's database systems to ensure data integrity and security.

کمپنی کا لوگو
Cash Officer (Teller)
Khushhali Microfinance Bank Ltd.
نومبر ۲۰۲۲ - جولائی ۲۰۲۳ | Jauharabad, Pakistan

Preparation of all cash related statements required by SBP and Head Office.
Cash receipt payment / sorting / posting.
Utility Bills collections/ Cross Branch Transactions.
Balance the cash at the end of the day
Assist in achieving the goals / targets of the branch
Ensure minimum waiting time for customers while doing cash transactions and deal each customer politely & with courtesy.
Use of Cashbooks Manage concerns and queries of customers efficiently and promptly.

تعلیم

Govt. College of Commerce Jauharabad District Khushab.
انٹرمیڈیٹ / اے لیول, , ‎
Accounting, Finance and Banking
فی صد 74%
2014
Dar-E-Arqam Schools Jauharabad
میٹرک / او لیول, , ‎
Computer Science
فی صد 63%
2014

پیشہ ورانہ مہارتیں

ماہر Accounts Management Skllis
ماہر Accounts Payments Handling
ماہر Administration Knowledge
ماہر Bank Reconciliation     
ماہر Business Development Strategies
ماہر Cash Balance Management
ماہر Cash Calculation
ماہر Cash Collection
ماہر Cash Flow Management
ماہر Cash Flow Reporting
ماہر Cash Handling
ماہر Client Dealing 
ماہر Communiocationb Skills
ماہر Compliance
ماہر Configuration Switches
ماہر Content Blogging
ماہر Content Development
ماہر Content Optimization
ماہر Creative Writing
ماہر Credit Management
ماہر Customer Dealing
ماہر Daily Reports Management
ماہر Lead Genaration
ماہر Market Knowledge
متوسط Microsoft Excel
ماہر MIT Knowledge
ماہر MS Office
ماہر Persuasion Customer
ماہر Petty Cash
ماہر Relationship Management
ماہر Reporting Skills
ماہر Risk Management
ماہر Team Motivation
ماہر Technical Writing
ماہر Teller Operations Handling
ماہر Teller Services
ماہر Transaction Management

زبانیں

ماہر اردو
ماہر سرائیکی
ماہر انگریزی