Worked with Transpak Express & Logistics as an IBP / KAM (Individual Business Partner - Key Accounts Manager)
Major Job Responsibilities:

Made clients from new customers with a long-run business relationship attitude and also coordinate to get suggestions with existing clients for the betterment of services.
Managed end-to-end solution for existing clients from their pickup to delivery status and Lead booking and forwarding of customer’s shipments with relevant staff.
Made follow-ups of customer’s shipments and update current status to them through calls, E-mails and other social media tools.
Managed Company’s Corporate Clients with their complete satisfaction making 100% service level guarantee.
Satisfied customers who are unsatisfied with Transpak services by making apology calls to them after resolving any kind of complaints or any issue regarding Transpak services and ensure their satisfaction to be maintained up to their level.

Worked in Arwen Tech Pvt Ltd Gold Partner of (Cisco) and Elite partner of (Juniper) in Pakistan as a Technical Support Executive looking after customer queries and entertain them.
Major Job Responsibilities:

Coordinate with Cisco and Juniper Support both Technical and non-Technical via Phone and through E-mails on any kind of customer issues regarding the solutions provided by these companies.
Responsible for giving support to customers in terms of their Replacement claimed to I.T solution providers companies.
Place RMA (Return Material Authorization) requests to companies in order to change the customer\'s faulty equipment into a new one.
Coordinate with Network Engineers and deploy them on any of the customer\'s queries to fix it.
Regularly do the customer\'s devices health check activity to ensure proper working of networking devices like (Router, Switches, Security devices e.g Firewalls etc).
Do customers Preventive maintenance activities for networking devices.
worked with company\'s major clients such as MCB (Muslim Commercial Bank), Silk Bank, UEPL (United Energy Pakistan Ltd) and GlaxoSmithKline, Karachi Electric (KE), Meezan Bank, UBL, State bank of Pakistan and HBL

Worked in Diamond Impex Corporation as a sales coordinator and handle sales of company Brand “ITALIA” Olive Oil, Olives and Canned food.
Major Job Responsibilities:

Send Monthly Sales Target to sales team all over Pakistan through E-mail and Courier after approval from National Sales Manager.
Report daily sales in the company database which have been done by sales staff all over Pakistan.
Place product orders to dispatch staff received from Distributors and sales staff through E-mails and Phone.
Coordinate with sales staff to ensure their target completion.
Coordinate with Distributors and sales staff regarding any issue in product delivery and ensure on-time delivery of products.

Worked in Transpak Express & Logistics as a Customer Relation Officer.
Major Job Responsibilities:

Provide information to customers about Company services on phone and E-mail and also coordinate with the existing consumers for the betterment of services.
Book customer\'s shipments and forward them to the dispatch department.
Making follow-up of customer\'s shipments and update current details to them through phone and E-mails.
Satisfying customers who are unsatisfied with Transpak services by making apology calls to them after resolving their any kind of complaints or any issue regarding Transpak services.

Worked in TCS Express and Logistics Call Centre as a Customer Services Representative.
Major Job Responsibilities:

Tracking and tracing shipments for customers on call.
Providing information about TCS services on TCS customer services helpline 111-123-456.
Marking complaints and requests of customers to Complaints Management Desks through E-mails.
Satisfying customers who are unsatisfied with TCS services by making apology calls to them after resolving any kind of complaints or any issue regarding TCS services.