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خلاصہ
I am a versatile professional with extensive experience in e-commerce solutions, specifically in order and inventory management with Asan Retail and Ginkgo Retail. I also manage Shopify and Daraz store operations, excelling in inventory, orders, and logistics management, ensuring smooth operations and customer satisfaction. Additionally, I enhance brand visibility.
I also have a passion for community engagement and have worked as a Customer Service Specialist for cosmetic brands. My expertise includes managing all courier services.
Skills
MS Excel (Intermediate)
MS Word (Intermediate)
PowerPoint (Intermediate)
Good Researcher.
تجربہ
E-commerce Senior Executive
Execute e-commerce strategies to achieve sales and growth targets.
Oversee daily operations of the e-commerce website.
Monitor and analyze key performance indicators (KPIs).
Enhance the online customer experience.
Collaborate with the marketing team on campaigns.
Ensure accurate stock levels and manage product listings.
Maintain relationships with third-party vendors.
Lead and mentor junior team members.
Stay updated on e-commerce trends and technologies.
Prepare and present regular performance reports.
MTO E-commerce Department
Key and Responsibilities-Provide training for inventory management, including product listing procedures. Also, provide training on the use of retail software, such as Asan Retail and Ginkgo Retail, for new employees. Additionally, I am interested in learning more about these topics and also learning new things from my senior colleagues.-Understand order fulfillment processes.-Gain skills in customer service.-Oversee the e-commerce platform for smooth daily operations.-Update product listings regularly.-Manage product descriptions.-Ensure product images are current and accurate.-Coordinate with the production team to manage stock levels effectively.-Ensure efficient processing and shipping of orders.-Support customer inquiries.-Resolve customer issues promptly.-Develop digital marketing campaigns.-Execute marketing strategies to boost sales.-Analyze website traffic data.-Study customer behavior data to improve operations.-Work with IT, marketing, and logistics teams to ensure seamless operations.-Coordinate logistics with third-party vendors.-Contribute to product expansion strategies.-Assist in pricing and promotion planning.
CUSTOMER SERVICE REPRESENTATIVE (INTERNSHIP)
Professional Experience:
Listen attentively to customer concerns, ask probing questions, and provide accurate information to address inquiries and resolve issues promptly.
Maintain a 95% customer satisfaction rating through efficient problem-solving and effective communication.
Collaborate with cross-functional teams to address escalated issues and ensure timely resolution of complex cases.
Continuously update product knowledge to provide accurate information and enhance the customer experience.
Field surveyor
Have an experience as a field surveyor in the Polio Validation program like LQAS (LOT QUALITY ASSURANCE AND SAMPLING), PCM (POST CAMPAIGN MONITORING) Survey.
Conducting surveys to identify areas where polio cases have been reported
Collecting data on the number of children who have been vaccinated against polio
Identifying high-risk areas and populations where the disease is more likely to spread
Educating communities about the importance of vaccination and the risks associated with polio
Monitoring vaccination campaigns to ensure that all children are reached
Reporting any suspected cases of polio to health authorities for further investigation and response.
Administration Assistance
Administration Assistance (Brand builders. pk) 6 Month
Maintain office equipment
Organize events
Attending meetings with the CEO and taking minutes
Screening phone calls and visitors
Managing confidential information and sensitive documents
Social Worker
Internship at Jinnah Hospital Lahore (Social Welfare Department & Patient welfare association)
Taking the case history of the patients & and During Fieldwork our team visited the different wards and collects the data of the patients
Give awareness about the patient welfare association as well as medical social services projects
Manage record of the patients
Data Entry of the patients
Organize events
