خلاصہ

- Masters with excellent communication skills.


- Sound knowledge of computer applications.


- Extremely good communication and interactive skills with fluency in Urdu and English languages.


- Good business mind and intellectual approach.


- Capable of delivering the desired target within the given time limit.


- Efficient time-management with keen approach towards delivering the required result.


- Team player, dedicated and sincere approach.

پراجیکٹس

Security Officer Certification (Australia)
First Aid Certificattion (Australia)
Teaching unprivelaged children at Pehchaan NGO (volunteer work)
IELTS Academic

تجربہ

کمپنی کا لوگو
Team Lead at an Australian based project
Ace Customer Care SMC Private Limited
جنوری ۲۰۲۳ - موجودہ | Lahore, Pakistan


Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPIs like inbound calls, call waiting, and call abandonment.
Assists with taking agents calls if they cant handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Assist in hiring and onboarding new employees

کمپنی کا لوگو
Sales Agent
AhadCom
اکتوبر ۲۰۲۰ - ستمبر ۲۰۲۲ | Lahore, Pakistan

I was working as a sales agent. It was a Canadian project of security alarm systems.

کمپنی کا لوگو
HR Executive
Global Man securities
اکتوبر ۲۰۱۸ - جون ۲۰۲۰ | Adelaide, Australia

I completed my MBA in Australia and then applied for job there. I was hired as a HR executive was all about helping HR directors and managers accomplish HR-related tasks. The daily work tends to be administrative and includes documenting grievances, compensation, absences, terminations and benefits information. Some times training new employees and occasional field check ups.

کمپنی کا لوگو
Customer service representative (Retail store)
Liberty Fuel Station
اپریل ۲۰۱۸ - ستمبر ۲۰۱۸ | Adelaide, Australia

I was studying in Australia while doing this job, it was about managing a liberty convenient store.stocking, managing the Pos and attending the customers.

کمپنی کا لوگو
Customer Service Representative (Call center)
Medcure
جولائی ۲۰۱۴ - دسمبر ۲۰۱۵ | Lahore, Pakistan

I was first point of contact for any customer who has a question or an issue with a product or service the company sells. I had many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

کمپنی کا لوگو
Customer Service Representative
Pinstripe
جون ۲۰۱۳ - جون ۲۰۱۴ | Lahore, Pakistan

I was working there as a CSR for a USA based telecom company.

تعلیم

Kaplan Business School Australia. (KBS)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Business Administration
CGPA 2.4/4
2018
University of Central Punjab (UCP)
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA honours‎
HR
CGPA 2.4/4
2015

پیشہ ورانہ مہارتیں

ماہر 360 Recruitment
ماہر Contract Negotiation
ماہر Cooordination Skills
ماہر Employee Engagement
ماہر Employee Management
ماہر Employee Relations
ماہر Excellent Written and Verbal Communication
ماہر HR Strategies
ماہر Inventory Managment
ماہر Job Postings
ماہر Liaison Between Departments
ماہر Liaison with Clients
ماہر Liaison with with banks
ماہر Liason with with banks
ماہر Management Skills 
ماہر Market Development
ماہر Operations Responsibility
ماہر Project Coordinaton
ماہر Recurring Billing
ماہر Result Oriented
ماہر Social Media Handling
ماہر إدارة التوظيف

زبانیں

ماہر انگریزی
ماہر اردو
ماہر پنجابی