I hold A Bachelors Degree in BBA(Hon's).
I am very interested in in IT, Human Resources, Management, Problem Solving, Marketing and Researching.
Am familiar with Windows 98/2000/XP/Win7/Win10, familiar with Microsoft Office 97/2000/XP/2003/2007/2016, familiar with Sales force and a fast learner where it comes to CRM softwares.
Am also fairly experienced in trouble shooting in various software's which usually present themselves.
I have exceptional management experience, team management, researching skills and have made several reports on various topics.
Working for Client Cisco Systems-
PEGA AUTOMATION WCCS L1 SUPPORT
Currently Process Lead of Approve Program and Promo Deal (APPD) Process in WCCS L1 team (Theatre: APJ, EMEAR, GC, Americas)
ACANO (CISCO MEETING SERVER)
Well versed and trained on Compliance Check process.
Mentoring team and documenting process by using in-house Tool; training and consulting colleagues when needed for new queries when presented.
HYPERFLEX (HX) OPPTY ACCELERATION
Reaching out to Account Managers for providing successful pre-sales Non-technical info and forwarding queries to the right Dept.
VCE
Filling Deal Exception form on behalf of Cisco Sales Team.
Providing pre-sales supports to Sales Managers and providing feedback when needed.
IT Specific Skills for Cisco Tools:
• SaleForce.com uCRM
• Cisco Commerce Workspace
• Deal Checkpoint
• CPR Tool
• Outlook Professional 2016
• Troubleshooting Windows 7 & Windows 10
• PEGA
• Connect Dots
• Partner Locator
• Partner Self Service
• Microsoft Office 2016