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خلاصہ
Experienced Executive with more than 6 years in Business Operations and sales in PTCL. Complemented by 1year at Nestle Pakistan Ltd. Adept at optimizing operational processes and driving sales growth. Holds a solidbackground with 2 years as an Admin & HR Executive at an international NGO, showcasing versatile skills inmanagement and organizational development. Proven track record in fostering cross-functional collaborationand enhancing overall business efficiency.
پراجیکٹس
تجربہ
Assistant Manager - Business Operations
Sales & Marketing • Technical Recruitment/Training • MTTP/MTTR • Sales Target for Different Heads • Enhancement of Revenue • Sales & Customer Care Training • Bulk Sales in the form of High-Rise Projects.
Impact • Achieved 110% Target for the Year 2023. • Achieved 108% of Revenue Target for Year 2023. • improved sales pitch & growth. • Highest Revenue Target Achievement for the Year 2023. • 26% Contribution for Sales for the Regional Sales Target. • Generated Bulk Number from High-Rise Projects. • High-Data Rate Migration & Sales
Award • Awarded Certificate for Highest Target Achievement for FlashFiber in Sales Team & RD. • Recognized for Highest M1 /M2 Billing.
Field Support Manager
Achieved Sales, Revenue & Growth Targets for the Year
Retail growth, Territory Expansion
Availability of product assurance in retail
Marketing Campaigns to uplift the Sales
Display Maintenance &
rade Marketing & Distribution
Trade Score maintenance for Retail, Top-Shops & Small grocers.
Team Leader & Call Centre agent
On Job Training Session with Live Examples
Identification of problems & resolution
Pre-HR Services
Data Collection for Candidates
Management and resolving customer complaints
Identify and escalate issues to supervisors
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software.
Admin & HR Executive
Developing Training program for Field & Office Staff.
Behavioral, Attitude & Deliverence Traning.
Providing administrative and clerical support.
Maintaining electronic and or hard copy filing system.
Opening, sorting, and distributing mail to various professionals in the office.
Attending disciplinary, grievance, and capability meetings.
Assisting in resolving problems.
Running errands to the post office, office supply store, etc.
Answering phone calls and taking messages.
Preparing and editing documents like letters, reports, memos, and emails.
Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals.
Taking dictation and maintaining a store of office supplies.
Recording minutes of meetings
Writing up monthly reports for the senior managers of any issues of concern.
Handling requests from other professionals.
Strictly adhering to office policies and procedures, especially regarding confidentiality.
Producing contracts and starter packs for new employees.
Overseeing the employee benefits scheme.
