Good analytical skills resourcefulness, initiative, maturity of judgement, tact, negotiating skills ability to communicate clearly both orally and in writing ability to work in a team, and establish effective working relations with persons of different catogory and cultural backgrounds. Ability to cope with situations which may threaten in any way flexibility in accepting work assignments outside normal desk description.
managing, supervision, leader,office file compilatation
teaching, coordinating, supervision, day to day activities
Coordinating,teaching
Department heads take charge of departments. They monitor, lead, train, and manage staff. They may also conduct research and set goals. Department heads ensure that overall day-to-day operations run smoothly.
Department heads take charge of departments. They monitor, lead, train, and manage staff. They may also conduct research and set goals. Department heads ensure that overall day-to-day operations run smoothly.
Serve as the liaison between the front line and back-office operations of the bank
Oversee the daily activities of the operations staff to ensure that all transactions are processed accurately and in a timely manner
Ensure that all operational procedures are followed and that compliance with regulatory requirements is maintained
Monitor the performance of the operations team and identify areas for improvement
Prepare reports on the department’s activity and submit them to senior management
Assist in the development and implementation of new policies and procedures
Train new employees in the operation of the department
Handle customer inquiries and complaints in a professional and efficient manner
Investigate and resolve any discrepancies that may arise
Perform quality control checks on departmental output
Maintain up-to-date knowledge of banking regulations
Participate in departmental planning and budgeting exercises