Leading the Recruitment & HR Operations Team, reporting to the CEO. Supervising and managing end to end HR Services i.e. Recruitment & Selection, HR Administration, Performance Management, Compensation & Benefits, Policies & SOP’s and its execution, Employee Retention and Separations.

Recruitment and Selection:
--Monitoring recruitment activities company-wide
--Recruit, interview and select candidates to fill management & available positions
--Building effective recruitment strategies
--Analyzing causes of employee attrition and devise strategies to curb it
--Co-ordinate / liaison with placement institutions etc
--To achieve the target assigned within agreed quality & timelines
--Ensuring that documentation and salary fitment as per agreed guidelines

HR Administration:
--Online Database Management of Employees record & maintaining Employees Files
--TIS System Management –(Employee Attendance & Leave Management)
--Facilitating smooth Exit of Employees with FNF
--Payroll Management
--Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
--Legal Compliances of organization i.e, EOBI & SESSI, Labor Laws
--Compensation and benefits management i.e, Life & Health Insurance

HR Compensation and Benefits:
--Ensures planning, monitoring, and appraisal of employee.
--Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends.

Facilitating business functions in resolving their genuine challenges faced pre and post Sales / Service delivery.

--Collection, compilation and analysis of statistical data and provision of reports to help management in devising strategic decisions.
--Conflicts management - To identify, evaluate, negotiate and resolve cases of lead conflicts that emerge either prior to or post payments b/w sales teams.
--Evaluation & analysis of business information gathered from multiple sources such as BI, Finance, IT and Marketing.
--To identify, analyze, prioritize and implement business requirements projects and perform UAT’s before making Live for end users.
--Management of CRM & developments as per requirement of business functions department including the roles and access management of business functions users.
--Verification of policies compliance by the business function associates using available systems and processes.
--Coordination with foreign offices related to payments / contracts / VAT and other business operations and provides them online solutions.
--Systems Level Developments - for all business functions - developing system level tools that help them expedite their operational activities from initiation till execution and training.
--Drafting of contracts for Resellers/Freelancers.

-- Achieving monthly sales targets & relationship development with clients.
-- Facilitating member in advertisement process.
-- Demonstrating competencies in client development, negotiation, sales and marketing
-- Reviews market analyses to determine customer needs, price schedules, and discount rates
-- Preparing periodic sales report showing sales volume, potential sales, and areas of proposed client
base expansion.
-- Worked with IT Dept. to improve CRM and recommend new processes to achieve better results
through the System.

-- Leading Sales team.
-- Responsible for daily and monthly sales target.
-- Execution of assigned tasks and all other necessary systems update correctly and timely including
operations & planning on weekly basis.
-- Coordinate with the Canadian Service Center to ensure the task completed within the committed
time duration.
-- Daily / weekly / monthly reporting to the CEO.
-- Lead closing and retention.
-- Performance analysis.