Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related ...

Customer inquiries
Reservation Assistance
Flight Information
Ticketing Support
Special Services
Documentation Assistance:
Check-In Assistance
Baggage Handling
Crisis Management

I am an experienced customer service agent who has worked in the airline industry for over 1 year. I possess strong communication skills which allow me to effectively interact with passengers from diverse backgrounds. In addition, I am fluent in English and Urdu which allows me to serve a wider range of customers.

EXPERIENCE:

Handled an average of 100 customer service inquiries per day.
Assisted customers with ticket purchases, reservations, changes, and cancellations.
Answered questions regarding flight schedules, delays, baggage policies, etc.
Complete daily soft sales target and generate revenue for the company.

Social Media Handling like, website, Facebook, Instagram, what's app,
Answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Contact and entertain the patient through various channels, like what's app, websites, landline, Telephone.
Booking OPD Appointment for patients.

Maintaining a positive, emphatic and professional attitude towards customer at all time.
Responding promptly to customer query