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خلاصہ
18+ years of diversified experience in Hospital Operations, HR Management, Training & Development, Customer Care, Sales, Compliance, People Management, Recruitment, Discipline, Employee Relations, Employee Engagement & Quality Assurance. My purpose of life is to "Serve Humans without any discrimination!"
• Since 2009 Trained & Coached 12000+ diversified individuals.
• Extensive leadership and operational management experience in a large tertiary healthcare setup
• Ability to plan ahead and manage the translation of strategic intent into operational reality.
• Demonstrate understanding of, and commitment to, equality and diversity principles.
• Excellent understanding of Financial, human resource and facility management as it relates to delivery of health care services
• Evidence of setting attainable targets and innovative solutions.
• Exhibit energy, enthusiasm and resilience to drive through and achieve end results
• A creative and strategic mindset with ability to translate strategy into tactical action plan. Skills
• Proven Leadership and management development Skills.
• Proven ability to handle multiple assignments and issues.
• Strong organizational and interpersonal skills.
• Strong analytical & critical reasoning skills.
• Ability to develop and deliver effective business and operational plans which are financially sound.
• Able to make strong decisions and demonstrate authority and/or constraint as and when needed as part of the strategy.
• Ability to assimilate high volume of information across disciplines and departments providing leadership and support to senior staff and experts in each of those discipline.
• Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure while maintaining high morale.
• Highly developed negotiating and influencing skills.
تجربہ
Senior Manager Operations- HOD-Shifa Hospital G-10
divpManage day to day operations of Shifa G-10 Hospital from physicians, nursing, technical staff, facility Management, biomedical, pharmacy, diagnostics etc to marketing, business and finance. /p
p• Communicate and cooperation across departments to ensure the standardization and continuum of care./p
p• Respond and initiate the processes without going into the Routine Bureaucratic Procedures in case of patient, guardian or visitor's complaint against any services provided by hospital./p
p• Manage all aspects of the selection and management of Hospital Administration requirements including but not limited to General Administration, Nursing, Healthcare Engineering, Hospital Services and Marketing etc./p
p• Establish and maintain department policies and procedures, objectives quality assurance programs, safety, environmental and infection control standards./p
p• Establish strict guidelines to check, monitor and surveillance against misuse, fraud, stealing, theft, misappropriation, corruption, abuse, irrational happenings with reference to All kinds of Hospital Resources both monetary or otherwise./p
p• Create a safe, functional, and comfortable physical environment for patients through extensive coordination with concerned Departments and address the delays (where required)./p
p• Ensure implementation and continuous monitoring of Departmental KPI’s and objectives. /p
p• Help to oversee delivery of organization operating plans, by designing and operating robust performance management and reporting processes, and intervening personally where necessary to ensure operational performance risks are anticipated and addressed. /p
p• Develop and promote a positive and productive work culture, consistent with the mission, vision and core values of the hospital. /p
p• Maintain extensive knowledge of the current developments in the business market in order to assess and determine the improvements area./p/div
HOD Training & Development, Employee Relations & Employee Engagement-HR
Responsible for 5000+ staff training & Development and Employees engagement activities in Shifa International Hospital Ltd.
Design development plan for all our employees for their future growth, in collaboration with different government and non-government organizations.
Monitor and manage different functions of Human Resource.
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Deploy a wide variety of training methods (Class room Trainings, On Job, Coaching and Counseling etc)
Conduct effective induction and orientation sessions
Developed and conduct LEADS program (Leadership Development) for middle management.
Monitor and evaluate training program effectiveness, success and ROI periodically and report on them
Manage training budget for national and international trainings.
Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Engage around 2300 plus employees in sports event.
