Overseeing the smooth & efficient running of the VAC.
Direct co-ordination with Administration and people management responsibility.
Supervising and managing the VAC and Staff for the daily operations.
Training and implementation of new processes.
Ensuring compliance to prescribed systems as per the defined SLAs. (Service Level Agreement)
Maintain the feedbacks to improve service quality.
Overseeing the Passback area to avoid any mishap.
Maintaining daily, weekly, monthly reports of the VAC.

Increasing sales by educating prospects on benefits of products and services.
Strategize with sales team to prospect and qualify potential customer.
Negotiated and closed agreements with new clients.
Deal with Customer queries and Lead generation.
Co-ordination, Quotations and Sales Proposals.
Build relationship with existing and new clients.

Dealings with the queries of customers. 
Solve their issues regarding the product and services. 
Assigning tasks to engineers. 
Coordination with the team and existing clients. 
Making invoice and proposals about the product. 

To make promotional content about the service offered by Bykea. Making people aware about the new discounts and offers. Providing referrals to new customers to provide them discount. Providing information about the services through social media platforms.

This experience includes all the activities being done within the branch and how each and every role perform their assign tasks on daily basis. Starting from Customer Service Officer, CSO position, this part includes all the activities which are being done in the branch from top to bottom. All the important announcements, all the messages which needs to be transferred from CSO to all the staff. Taking care of the overall branch, from day to day delivery order to receiving. Also, I have been in cash department which are tellers, I have been with them, I learnt, how the cash flow is actually work in the bank, how to count the cash and how to divide them into categories. I have been with operations, I learnt how the cheque books process work, how the customer gets their cheque books what’s the procedure. I have been relationship officers and I learnt how to open up their accounts how to deal with the customer what informations are necessary to open the account, what sort of documents are required for different categories of accounts. Overall, it was a wonderful and enriching journey to get to know a lot about branch banking.