IT / Microsoft 365 Support Engineer

Network Squad Ltd

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

۳ دن پہلے شائع ہوئی 311 نے دیکھا Report Job

PKR. 60,000 - 90,000/Month

We are seeking a motivated and customer-focused Level 1 IT & Microsoft 365 Support Engineer to join our dynamic team.

As a key member of our support team, you will be responsible for providing technical assistance and support to our clients in resolving IT and Microsoft 365-related issues. You will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure and Microsoft 365 environments.

Responsibilities:

Provide first-level technical support to end-users on various IT issues, including hardware, software, and networking.
Troubleshoot and resolve issues related to Microsoft 365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
Assist users with setup, configuration, and maintenance of Microsoft 365 services and applications.
Handle user account management tasks, including password resets, account creation, and permissions management.
Document and maintain accurate records of IT and Microsoft 365 issues and resolutions.
Collaborate with team members to escalate complex issues to Level 2 support or specialized teams as needed.
Ensure timely resolution of tickets while maintaining high levels of customer satisfaction through effective communication and follow-up.

Requirements:

Master’s degree in Computer Science, Information Technology, or related field.
Proven experience in providing IT support to end-users, preferably in a corporate environment.
Strong understanding of Microsoft 365 applications and services, including administration and troubleshooting.
Knowledge of IT fundamentals such as networking, operating systems (Windows, macOS), and hardware.
Excellent communication skills, both verbal and written, can explain technical concepts to non-technical users.
Customer-oriented mindset with a passion for delivering exceptional customer service.
Familiarity with remote desktop software for troubleshooting and assisting users remotely.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or CompTIA A+ (preferred).

Benefits: