QA Specialist

MARS BPO

اگست ۲۴, ۲۰۲۴ شائع ہوئی 281 نے دیکھا Report Job

PKR. 50,000 - 60,000/Month

We are seeking an experienced and detail-oriented Female QA Specialist to join our team. The ideal candidate will have a minimum of 5 years of experience in Quality Assurance within a BPO setting. This role requires a strong background in ensuring quality standards, identifying process improvements, and maintaining the highest levels of service delivery

Key Responsibilities:

Develop, implement, and maintain quality assurance protocols and procedures in the BPO environment.
Monitor and evaluate the quality of service provided by the operations team.
Conduct regular audits, analyze results, and provide actionable insights to improve performance.
Collaborate with various departments to ensure adherence to company standards and client expectations.
Train and mentor team members on quality standards and best practices.
Report on quality metrics, identifying trends and areas for improvement.
Participate in the development and implementation of continuous improvement initiatives.
Ensure compliance with all relevant industry standards and regulations.

Requirements:

Experience: Minimum of 5 years in Quality Assurance, specifically in a BPO environment.
Education: Bachelor’s degree in a related field.
Skills:
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Proficiency in QA software and tools used in BPO settings.
- Strong communication skills for reporting and training purposes.
Important Note: Our office is located near Saddar, Karachi, so we prefer candidates from nearby areas for easier commuting.
Drop-off Service: A drop-off service is available for female employees living within a 10 KM radius of our Saddar office.

Why Join Mars BPO?

Growth Opportunities: Be part of a growing team with opportunities for career advancement.
Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a difference.
Comprehensive Benefits: Enjoy a competitive salary, health benefits, and other perks.

مہارتیں

Call Quality Management Quality Assurance Telemarketing Skills

نوکری کی تفصیلات

نوکری کا ذریعہ:

خواتین کیلئے نوکریاں

صنعت:

رابطہ مرکز

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

Civil Lines, کراچی, پاکستان

جنس:

عورت

عمر:

18 - 35 سال

کم از کم تعلیم:

میٹرک / او لیول

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

5 سال

اس سے پہلے درخواست دیجیۓ:

ستمبر ۲۴, ۲۰۲۴

تاریخِ اِشاعت:

اگست ۲۴, ۲۰۲۴

MARS BPO

رابطہ مرکز · 51-100 ملازمین - کراچی

پیروی کریں

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p