We are seeking a detail-oriented and highly organized individual to join our team as a Verifier in our call center. As a Verifier, you will be responsible for ensuring the accuracy and validity of information provided by customers during phone conversations. You will play a crucial role in maintaining the integrity of our data and ensuring customer satisfaction.

Responsibilities:

  • Conduct verification calls with customers to confirm the accuracy of information provided during previous conversations.
  • Handle customer inquiries and provide exceptional service while maintaining a professional and courteous demeanor.
  • Collaborate with team members and supervisors to identify process improvements and enhance overall efficiency.
  • Adhere to call center metrics and targets, including call quality, average handling time, and customer satisfaction scores.
  • Stay updated on product knowledge and company policies to provide accurate information during verification calls.
  • Handle sensitive customer information with confidentiality and adhere to data protection guidelines.

Requirements:

  • High school diploma or equivalent; some college education preferred.
  • Previous experience in a call center or customer service role is an advantage.
  • Excellent verbal communication skills and a pleasant telephone manner.
  • Ability to handle difficult or irate customers with professionalism and empathy.
  • Strong problem-solving skills and ability to think quickly on your feet.
  • Flexibility to work in shifts, including evenings, weekends, and holidays if required.
  • Fluency in additional languages is a plus.

نوکری کی تفصیلات

کل عہدے:
15 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
جنس:
مرد
عمر:
20 - 35 سال
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
جولائی ۱۴, ۲۰۲۳
تاریخِ اِشاعت:
جون ۱۳, ۲۰۲۳

J Telemarketing

رابطہ مرکز · 601-1000 ملازمین - اسلام آباد, راولپنڈی

We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to society and protecting the environment are activities driven by our people and supported by our culture.

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روزی پریمیئم کو آزمائیں

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