۲ گھنٹے پہلے شائع ہوئی 45 نے دیکھا Report Job
PKR. 80,000 - 80,000/Month
Objectives of this Role:
- Offering assistance to The Company clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction.
- Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos.
- Funneling user voice to the product team using our community feedback page and Intercom tools.
- Take scheduled Zoom calls to offer assistance over screen share.
- Upsell to existing customers or find new leads and close sales.
- Identify and execute new strategies to boost MRR.
Daily Responsibilities:
- Handling Intercom chats
- Taking demo calls
- Creating bug reports
- Creating feature requests.
- Maintaining reporting sheets of daily activities.
- Clearing Compliance reviews.
- Keeping track of Churn and finding new ways to reduce that churn.
Monthly Responsibilities:
- Review Bugs reported and check their current status.
- Update the Feature Requests and where they stand in terms of implementation.
- Review monthly performance as per manager.
- Offer ideas on how to improve the overall customer experience.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
Required Skills and Qualifications:
- A bachelors degree in a relevant field and at-least 1 year exp. in a similar role.
- Strong verbal and written communication
- Strong drive to learn new tools and technologies.
- Curiosity to identify and resolve issues.
- Attention to detail.
- Analytical and process-oriented mindset
- Comfortable collaborating across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
Nice to Have:
- Familiarity with any CRM.
- Proficient in writing formal messages
- Familiarity with E-commerce platforms and SaaS-based businesses.
Other Details:
- Work Mode: Remote - Full Time
- Experience: 1+ years
- Days: Monday to Friday
- Timing: 10am - 6pm (8 hours) - Rotational Shift
- Benefits: Health Insurance and PTO
مہارتیں
نوکری کی تفصیلات
صنعت:
شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
Work from Home
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
1 سال - 2 سال
اس سے پہلے درخواست دیجیۓ:
اکتوبر ۲۴, ۲۰۲۴
تاریخِ اِشاعت:
ستمبر ۲۳, ۲۰۲۴
HR WAYS (PRIVATE) LIMITED
بھرتی / روزگار کے ادارے · 1-10 ملازمین - لاہور
HR WAYS (PRIVATE) LIMITED
آپ کو کس حوالے سے برتری حاصل ہے؟
اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
ملتی جلتی نوکریاں
Customer Success Specialist - Non Voice Program
ibex, ایک سے زیادہ شہر, پاکستان
ستمبر ۲۳, ۲۰۲۴ شائع ہوئیCustomer Success Specialist - Voice Program
ibex, ایک سے زیادہ شہر, پاکستان
ستمبر ۱۲, ۲۰۲۴ شائع ہوئیI found a job on Rozee!
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
