Technical Customer Support Specialist - Web3 / NFT's

2iQ Research GMBH

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PKR. 60,000 - 80,000/Month

Key Responsibilities:

Client Support: Respond to customer inquiries via email, chat, and social media channels, providing timely and accurate information about StackR's features and services.
Problem Solving: Assist users with technical issues related to their accounts, including troubleshooting login issues, navigating the website, and understanding analytics features.
Product Knowledge: Stay updated with the latest trends in the NFT space, particularly within the VeVe marketplace, to provide informed responses to customer queries.
Customer Education: Guide customers on how to effectively use the platform, including setting up wallets, trading on the marketplace, tracking their NFT collections, and utilizing the analytics tools provided by StackR.
Feedback Collection: Gather user feedback and report recurring issues to the development team to help improve the platform's functionality.
Community Engagement: Participate in community forums and social media groups to engage with users, answer questions, and promote StackR's offerings.

Qualifications:

Knowledge of Web3/NFTs: A basic understanding of Web3, NFTs, and digital collectibles is essential. Familiarity with VeVe and other NFT platforms is a plus.
Customer Service Experience: Prior experience in a customer support role, preferably within a tech or e-commerce environment.
Technical Aptitude: Ability to quickly learn and adapt to new software and digital platforms.
Excellent Communication Skills: Strong written and verbal communication skills to effectively interact with customers.
Problem-Solving Skills: Ability to think critically and solve customer issues efficiently.
Motivation and Drive: A self-starter who is motivated to provide excellent customer service and eager to learn more about the digital collectibles space.

Benefits: